Outsourcing & Managed Services

AU’s definition of Managed Service is to provide comprehensive, integrated solutions to our customers utilizing advanced functionality, defined business processes and robust technology, in an effort to enhance productivity, reduce costs and improve the quality of services delivery to our customers.

The key to understanding ATM integrated services is to recognize the span of service delivery components in a typical ATM network deployment. Successful integrated services engagements address the complete breadth of services delivery in order to achieve sustainable results for the financial or retail customer.

The vendor needs to identify a model that accounts for every provider (whether internal or external), all processes and each application and technology in the model.

AU offers a combination of best-in-class software, server-based solutions and our world-class Professional Services organization, making this offering one of the highest quality, comprehensive solutions in the self-service market today.

With our comprehensive outsourcing program for the following managed services solutions:

  • ATM Monitoring & Incident Management
  • Cash Management & Optimization
  • Electronic Journal Retrieval
  • Content & Software Management
  • Security Management
  • Help Desk Management
  • Reporting & Metrics Tools
  • First Line Maintenance
  • Second Line Maintenance
  • Site Planning & Construction
  • Consumables Management
  • Telecoms & Network Management
  • Installations & Movements

Customers will realize greater efficiencies and more opportunity to grow their self-service delivery channel via:

  • Increased Availability
  • Increased Revenue
  • Opportunities
  • Reduced Cost
  • Developed the Consumer Experience
  • Lowering Risk