Customer Care

Phone Support

Alhamrani Universal professional, multi-lingual (Arabic and English) help desk team are ATM, POS, Retail and Security equipment experts. We answer all calls and strive to personally interact with customers, very quickly and our objective is to help resolve over 75% of the technical problems directly over the phone. This saves our customers money by improving device uptime and avoiding unnecessary field services dispatch events.


Field Services Technical Support

Alhamrani Universal is the leader in technical field support in KSA for more than 35 years, handles all tasks from installation and repairs, to upgrades and quality assurance visits. As the Payments and Security Solutions market leader, we also maintain the most extensive support infrastructure, employing over 600 field service technicians, operating out of 42 service centers kingdom wide.

Our team provides fast, dependable service whenever and wherever you need it most. With an average tenure of 8 years, our staff provides over 4,800 years of combined experience servicing ATM, POS, Retail and Security equipment. Our experience and expertise makes us the first choice for Financial Institutions, Retailers, and Government for technical field service and support.


Project Management Support

Alhamrani Universal implementation team provides a complete array of services from the earliest planning stage to project close. We tailor each project to meet the objectives, budget and schedule in the most cost efficient and effective way. Our staff uses MS project toolkit to effectively plan, collaborate & deliver the highest level of project success. If you have multiple pieces of equipment that needs to be installed, upgraded, or moved, our team can assist.


Professional Services Support

As a leading equipment solutions provider, we help our customers optimize their technology, cut down business risk and maximize return-on-investment. At Alhamrani Universal we depend upon a unique combination of in-house talent and experience, as well as a network of partner companies to successfully deliver proven design and construction of custom programming services to design, develop and implement end-to-end technology solutions.

Our comprehensive technical understanding merged with industry experience and method of approach, enables us to successfully deliver. We offer our customers a proven track record of developing custom solutions using a wide variety of databases and programming languages.