SERVICE
SLAs
We are committed to delivering superior support and customer care services. Our SLAs define the scope of services we provide as part of our support contract offerings.
First line of
maintenance
First line of
maintenance
Our first line support covers everyday issues, such as FAQs, daily difficulties, and time-sensitive queries. We aim to solve problems at the first point of contact so that you can continue with your day as soon as possible.
Second line of
maintenance
Second line of
maintenance
The leader in technical field support in KSA for more than 35 years, we handle all tasks from installation and repairs to upgrades and quality assurance visits.
Consumables
agreement
Consumables
agreement
Our consumables agreement is a great way to save you time and stress every month. There's no need to worry about when your items will run out or how many you will need. You can be sure that AU will be there to support you when you need it, and product quality is always guaranteed.